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A trustworthy business
1. Order amount ≤ $15 (Shipping cost included);
2. Within 14 days after package delivered successfully;
3. For each account, only 5% of orders could apply this service;
4. Received the item well, but not satisfied with it.
Within 5/7/10 -120 days after seller sent out the package, or within 30 days after the package has been delivered.
DHL/UPS/TNT/FedEx -- 5 days
EMS/SF --- 7 days
Post Mail --- 10 days
1)Item not as Described
2)Wrong Item
3)Quality Issue
4)Missing Quantity
5)Broken Item
6)Item not Received
7)Short supply of the items after placing orders
Term:Within 5/7/10-120 days after seller sent out the package, or within 30 days after the package has been delivered.
Possible Resolution:
1)Return for replace the correct/qualified items;
2)Return for refund on the incorrect/unqualified items;
3)Negotiate with suppliers to reach other agreement.
Term:Within 5/7/10-120 days after seller sent out the package, or within 30 days after the package has been delivered.
Possible Resolution:
1)Supplier ships the rest of missing components;
2)Resend the complete items;
3)Return for refund on insufficient items;
4)Negotiate with suppliers to reach other agreement.
Term:Within 7 days after the package has been delivered successfully.
Possible Resolution:
1)Return for replace the correct/qualified items;
2)Return for refund on the incorrect/unqualified items;
3)Negotiate with suppliers to reach other agreement.
Term:
1)There is the tracking information with the tracking number: the dispute could be opened once it is over promised delivered date;
2)No tracking information with the tracking number: the dispute could be opened in 5/7/10 days after seller uploads tracking number in system
Possible Resolution:
1)Replacement;
2)Full refund;
3)Negotiate with suppliers to reach other agreement.
Term:
1)Before shipment: request refund any time;
2)After shipment: the dispute could be opened in 5/7/10 days after seller uploads tracking number in system
Possible solutions:
1)Give supplier more time to dispatch items;
2)Full refund;
3)Negotiate with suppliers to reach other agreement.
Note: Necessary evidences or related documentations are required for the process of dispute orders.