- FAQs
- Community
- Buyer Protection
- Contact us
Buyer Protection
A trustworthy business
- Return & Refund Policy
- Refund/Replacement without return service
- MyyShop guarantees you to get a replacement or 100% refund without returning items if the order could meet following conditions:
1. Order amount ≤ $15 (Shipping cost included);
2. Within 14 days after package delivered successfully;
3. For each account, only 5% of orders could apply this service;
4. Received the item well, but not satisfied with it.
- When the order meet all of conditions above then you are allowed to get 100% refund or exchange without returning items within 5% of your total orders quantity. For the rest of orders which are over credit limit of 5% of total orders quantity or for those value that are more than $15 will need to apply for the normal process of dispute orders.
- Normal Dispute Service
- Time Frame
Within 5/7/10 -120 days after seller sent out the package, or within 30 days after the package has been delivered.
DHL/UPS/TNT/FedEx -- 5 days
EMS/SF --- 7 days
Post Mail --- 10 days
- *For broken item or below product categories, time frame is applicable to within 7days after package delivered.List of product categories.
- Dispute Reasons:
1)Item not as Described
2)Wrong Item
3)Quality Issue
4)Missing Quantity
5)Broken Item
6)Item not Received
7)Short supply of the items after placing orders
- The Terms and the possible resolutions for different dispute reasons:
- 1.Item not as Described/Wrong Item/Quality Issue
Term：Within 5/7/10-120 days after seller sent out the package, or within 30 days after the package has been delivered.
Possible Resolution:
1)Return for replace the correct/qualified items;
2)Return for refund on the incorrect/unqualified items;
3)Negotiate with suppliers to reach other agreement.
- 2.Missing Quantity
Term：Within 5/7/10-120 days after seller sent out the package, or within 30 days after the package has been delivered.
Possible Resolution:
1)Supplier ships the rest of missing components;
2)Resend the complete items;
3)Return for refund on insufficient items;
4)Negotiate with suppliers to reach other agreement.
- 3.Broken Item
Term：Within 7 days after the package has been delivered successfully.
Possible Resolution:
1)Return for replace the correct/qualified items;
2)Return for refund on the incorrect/unqualified items;
3)Negotiate with suppliers to reach other agreement.
- 4.Item not Received
Term：
1)There is the tracking information with the tracking number: the dispute could be opened once it is over promised delivered date;
2)No tracking information with the tracking number: the dispute could be opened in 5/7/10 days after seller uploads tracking number in system
Possible Resolution:
1)Replacement;
2)Full refund;
3)Negotiate with suppliers to reach other agreement.
- 5.Short supply of the items after placing orders
Term：
1)Before shipment: request refund any time;
2)After shipment: the dispute could be opened in 5/7/10 days after seller uploads tracking number in system
Possible solutions:
1)Give supplier more time to dispatch items;
2)Full refund;
3)Negotiate with suppliers to reach other agreement.
Note: Necessary evidences or related documentations are required for the process of dispute orders.
