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Buyer Protection
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- Return & Refund Policy
- Refund/Replacement without return service
- MyyShop guarantees you a replacement or 100% refund without returning items if the order meets the following conditions:
1. Order amount is a minimum of $15 (shipping cost included).
2. Within 14 days after package has been delivered successfully.
3. For each account, only 5% of orders can apply for this service.
4. Received the item well but not satisfied with product.
When the order meets all of the conditions above only then will you be allowed to get a 100% refund or exchange without returning items within 5% of your total orders quantity.
For the rest of the orders which are over credit limit of 5% of total orders quantity or for those which value more than $15 will need to apply for the normal process of dispute orders.
- Normal Dispute Service
- Time Frame
Within 5/7/10 -120 days after seller has sent out the package, or within 30 days after the package has been delivered.
DHL/UPS/TNT/FedEx -- 5 days
EMS/SF --- 7 days
Post Mail --- 10 days
- *For broken item or below product categories, time frame is applicable to within 7 days after package has been delivered.List of product categories.
- Dispute Reasons:
1 - Item not as described
2 - Wrong item
3 - Quality issue
4 - Missing quantity
5 - Broken item
6 - Item not received
7 - Short supply of items after placing orders
- The Terms and the possible resolutions for different dispute reasons:
- 1. Item not as Described/Wrong Item/Quality Issue
Term: Within 5/7/10-120 days after seller has sent out the package, or within 30 days after the package has been delivered.
Possible Resolution:
1) Return to replace the correct/qualified items.
2) Return for refund on the incorrect/unqualified items.
3) Negotiate with suppliers to reach other agreement.
- 2. Missing Quantity
Term: Within 5/7/10-120 days after the seller has sent out the package, or within 30 days after the package has been delivered.
Possible Resolution:
1) Supplier ships the rest of the missing components.
2) Resend the complete items.
3) Return for refund on insufficient items.
4) Negotiate with suppliers to reach other agreement.
- 3. Broken Item
Term: Within 7 days after the package has been delivered successfully.
Possible Resolution:
1) Return to replace the correct/qualified items.
2) Return for refund on the incorrect/unqualified items.
3) Negotiate with suppliers to reach other agreement.
- 4. Item not Received
Term:
1) There is tracking information with the tracking number. The dispute can be opened if delivery date has not been fulfilled.
2) No tracking information with the tracking number. The dispute can be opened in 5/7/10 days after seller uploads tracking number in system
Possible Resolution:
1) Replacement.
2) Full refund.
3) Negotiate with suppliers to reach other agreement.
- 5. Short supply of the items after placing orders
Term:
1) Before shipment, request refund any time.
2) After shipment, the dispute can be opened in 5/7/10 days after seller uploads tracking number in system
Possible solutions:
1) Give supplier more time to dispatch items.
2) Full refund.
3) Negotiate with suppliers to reach other agreement.
Note: Necessary evidences or related documentations are required for the process of dispute orders.
